§ 7-8. Duties and authority of Alarm Administrator.

A. 

The Alarm Administrator shall:

(1) 

Designate a manner, form and telephone numbers for the communication of alarm dispatch requests; and

(2) 

Establish a procedure to accept cancellation of alarm dispatch requests.

B. 

The Alarm Administrator shall establish a procedure to record such information on alarm dispatch requests necessary to permit the Alarm Administrator to maintain records, including, but not limited to, the following information:

(1) 

Identification of the registration number for the alarm site;

(2) 

Identification of the alarm site;

(3) 

Date and time the alarm dispatch request was received, including the name of the monitoring company and the Monitoring operator name or number;

(4) 

Date and time the police officer arrival at the alarm site;

(5) 

Alarm Zone and Zone description, if available;

(6) 

Identification of the responsible alarm installation company or monitoring company;

(7) 

Whether a police officer was unable to locate the address of the alarm site; and

(8) 

Cause of alarm signal, if known.

C. 

The Alarm Administrator shall establish a procedure for the notification to the alarm user of a false alarm. The notice shall include the following information:

(1) 

The date and time of police response to the false alarm; and

(2) 

A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting fines.

D. 

The Alarm Administrator may require that a conference be held with an alarm user and the alarm installation company or monitoring company responsible for repairing or monitoring of the alarm system to review the circumstances of any false alarms. The conference shall be held in person or through a conference telephone call, at the Alarm Administrator's discretion.

E. 

The Alarm Administrator shall create and implement an alarm user awareness class or online alarm school. The Alarm Administrator shall request the assistance of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to avoid generating false alarms.

F. 

The Alarm Administrator shall require an alarm user to remove a holdup alarm device that is a single action, nonrecessed button, or have it replaced with an acceptable dual-action or recessed device after the occurrence of a false holdup alarm.

G. 

The Alarm Administrator shall require an alarm user to remove the duress or panic alarm capability from their alarm system after the occurrence of a false alarm.

H. 

The Alarm Administrator shall make a copy of this chapter and/or an ordinance summary sheet available to the alarm user.