§ 7-6. Duties of alarm installation companies and monitoring companies., Chapter 7. Alarm Systems, Code of Ordinances, Floral Park

Each alarm installation company and alarm monitoring company shall designate one individual as the Alarm Response Manager (ARM) for the company. The individual designated as the ARM shall be knowledgeable with the provisions of this chapter and shall as well as have the knowledge and authority to deal with false alarm issues and respond to requests from the Alarm Administrator. The name, contact number, and e-mail address of the ARM shall be provided to the Alarm Administrator.

Alarm installation companies shall:

(1)

Upon the installation or activation of an alarm system, distribute the alarm User information summarizing:

(a)

The applicable law relating to false alarms, including the potential for service fees and false alarm penalties;

(b)

Information on preventing false alarms; and

(c)

Instructions on the operation of the alarm system.

(2)

After the effective date of this chapter, not program alarm systems so that they are capable of sending one plus duress alarms. Monitoring companies may continue to report one plus duress alarms received from alarm systems programmed with one plus duress alarms installed prior to the effective date of this chapter.

(3)

Sixty days after the effective date of this chapter, on new installations, use only alarm control panel(s) which meet ANSI/SIA CP-01 Control Panel Standard features for false alarm reduction.

(4)

After the effective date of this chapter, not use an automatic voice dialer for any alarm system which, when activated, uses a telephone device or attachment to automatically dial a telephone line leading into the Police Department and then transmits any prerecorded message or signal. An administrative fee of $100 per incident shall be assessed for any violation of this provision.

(5)

After completion of the installation of an alarm system, an employee of the alarm installation company shall review with the alarm user the Customer false alarm Prevention Checklist or an equivalent checklist approved by the Alarm Administrator.

(6)

The Alarm Company shall ensure that all alarm users of alarm systems equipped with a duress, robbery, holdup or panic alarm have been provided adequate training as to the proper use of the alarm.

(7)

Each installation company must maintain, for a period of at least one year after the date of the alarm system's activation, the completed Customer false alarm Prevention Checklist. The Alarm Administrator may request copies of such records for any individual alarm user. The alarm installation company shall furnish the requested records within 30 days after receiving the request. Failure to comply with this subsection shall result in an administrative service fee of $50.

A monitoring company shall:

(1)

Not make an alarm dispatch request to a burglar alarm signal during the first seven-day acclimation period after a burglar alarm system installation, or adjustments during the "acclimation period" of nonresponse, except in special circumstances, including but not limited to, domestic violence and stalking.

(2)

Report alarm signals by using telephone numbers designated by the Alarm Administrator.

(3)

Employ enhanced call verification on all burglar alarms. The Police Department may refuse to accept burglar alarm calls from monitoring companies that fail to perform enhanced call verification. Failure to comply with this subsection shall incur an administrative service fee of $50 per occurrence.

(4)

Communicate alarm dispatch requests to the Police Department in a manner and form determined by the Alarm Administrator.

(5)

Communicate cancellations to the Police Department in a manner and form determined by the Alarm Administrator.

(6)

Communicate any available information (north, south, front, back, door, window, etc.) about the location of an alarm signal(s) as part of an alarm dispatch request.

(7)

Communicate the type of alarm activation (silent or audible, interior or perimeter), if available, on any alarm dispatch request.

(8)

Notify the Village of Floral Park Emergency Communications (Dispatch) of any alarm site that it knows, or reasonably should know, is fitted with a protective-reactive device. During any alarm at such a site, a responsible party must be contacted and confirm that they will respond to the alarm site to disarm the device. In all cases where a protective-reactive device is present at an alarm site, the dispatch request shall include a warning for officers not to enter the alarm site until the responsible party is present and has disarmed the device.

(9)

Prior to making an alarm dispatch request, attempt to notify the alarm user to send a responsible party to the alarm site in order to:

(a)

Deactivate an alarm system;

(b)

Provide access to the alarm site; and/or

(c)

Provide alternative security for the alarm site.

(10)

After an alarm dispatch request, promptly advise the Police Department if the monitoring company knows that the alarm user or responsible party is on the way to the alarm site.

(11)

Contact the alarm user or responsible party within 24 hours via mail, fax, telephone or other electronic means, to advise them that an alarm dispatch request of the Police Department was issued.

(12)

Each monitoring company must maintain, for a period of at least two years after the date of an alarm dispatch request, all records relating to the alarm dispatch request. Records must include the name, address and telephone number of the alarm user, each alarm system zone activated, the time of alarm dispatch request and evidence of all attempts to verify. The Alarm Administrator may request copies of such records for any individual alarm user. The monitoring company shall furnish the requested records within 30 days after receiving the request. Failure to comply with this subsection shall result in an administrative service fee of $50.

(13)

Each monitoring company shall, upon request, immediately provide the Police Department with the names and phone numbers of the alarm user's emergency contacts at the time of each alarm dispatch request.

Existing accounts. Any alarm system installed prior to the effective date of this chapter shall be registered by the alarm user within 45 days after notification. An alarm installation company or monitoring company shall, within 30 days after being notified in writing from the Alarm Administrator, provide a alarm user list of existing alarm users in the Village, including name, address, billing address, telephone number and the telephone number of the law enforcement agency that they have listed to call to report an alarm for that alarm site, to the Alarm Administrator.

Maintaining tracking data. Thirty days prior to the first day of January of each year, an alarm installation company or monitoring company shall provide the Alarm administrator with a complete alarm user list of active customers whose premises are located within the Village, to assist the Alarm Administrator in creating and maintaining tracking data. The customer information must be provided in a format acceptable to the Alarm Administrator include the following:

(1)

Customer name;

(2)

Customer billing address;

(3)

Customer telephone number;

(4)

Alarm site address;

(5)

Alarm installation company and license number; and

(6)

Monitoring company and license number.

Conversion or termination of alarm users. An alarm installation company or monitoring company that converts the servicing of any alarm system account from another company or terminates an account shall notify the Alarm Administrator of such conversion of termination and shall provide the Alarm Administrator, within 30 days from the date of conversion or termination, an alarm user list of the converted or terminated accounts in a format acceptable to the Alarm Administrator, that includes the following:

(1)

Customer name;

(2)

Customer billing address;

(3)

Customer telephone number;

(4)

Alarm site address;

(5)

Alarm installation company and license number; and

(6)

Monitoring company and license number.

The customer lists described in Subsections D, E and F above are proprietary and confidential information. This information cannot be released absent a court order.

Failure to provide alarm user lists to the Alarm Administrator, as required in Subsections C, D and E above, shall result in a fee of $25 per working day until the alarm installation company or monitoring company complies with the requirement.

New alarm systems. Any alarm installation company that installs or activates an alarm system on premises within the Village after the effective date of this chapter must notify the Alarm Administrator within 10 days after the date of installation and provide the name, address, billing address, and telephone number of the alarm user. The failure to notify in accordance with the terms of this subsection shall result in an administrative fee of $100 per incident against the alarm installation company. The alarm installation company shall have the alarm user complete a Customer false alarm Prevention Checklist. The alarm installation company shall keep on file the completed checklist for up to one year after the activation of the alarm system.